ben anderson | differenceblog

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Can you hear me now?

differenceblog Aug 16, 2006 08:07

Angus Loten reviews an Accenture survery (2006) released earlier this month that shows differences in the ways men and women handle customer service. The online survey of 1,000 people found that women would tend to ask to speak to a manager, while men would rather hang up and call back later. Women were also found to be more likely to complain ( Read more... )

consumerism, gender, complaining, aggression, surveys, talking, telephones, telephone, anger, assertiveness, gender differences, angus loten, phones, emotional control, ben anderson, emotion, accenture, hazel lacohee, marek korczynski, customer service, aural, complaints, business, auditory stimuli

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